Duda was able to instantly get visibility into production with Rookout

The Duda Debugging Challenge

Duda is the leading web design platform for agencies. They enable users to build feature-rich, responsive websites at scale.  They have over 14 million sites that have been built on their platform. 

Customization is a key part of their value proposition, but also the cause of one of their biggest debugging challenges. 

Due to the nature of their platform, a large number of widgets, versions, and use cases are created, which make it almost impossible to reproduce the issue in a dev environment.

When working in Production, Duda’s R&D team was concerned about how any small change would lead to millions of websites rendering quickly.

“For over 2 years, we couldn’t get the data we needed to debug live applications in Production with other tools”, shared Sarit Pinhas, Senior Software Engineer at Duda.  

Adopting A Live Debugger

When Duda’s developers first came across Rookout, they were skeptical about the ability to receive debug data from production, while their application was running, without stopping anything. 

Once they began to use Rookout, they could instantly get visibility into their Production environments.

Since then, Rookout has become an essential part of Duda’s production troubleshooting. 

When it comes to ensuring that their customers receive the best service and experience, speed is of the essence. 

With the use of Rookout, they have been able to achieve that by reducing their time to resolution from days to hours and fixing bugs faster.

Key Benefits

  • Reducing time to resolution from days to hours and fixing bugs faster.
  • Customers receive the best service and experience.
  • Instant visibility into their Production environments.

About Duda

Duda is the leading web design platform for companies that offer web design services to small businesses. We serve all types of customers, from freelance web professionals and digital agencies, all the way up to the largest hosting companies and online publishers in the world.

Loaded with powerful team collaboration and client management tools, the Duda platform enables users to build feature-rich, responsive websites at scale. Every Duda website is automatically optimized for lightning-fast loading and great out-of-the-box SEO. Currently, over 14 million sites have been built on the Duda platform.

Key Benefits

  • Reducing time to resolution from days to hours and fixing bugs faster.
  • Customers receive the best service and experience.
  • Instant visibility into their Production environments.

About Duda

Duda is the leading web design platform for companies that offer web design services to small businesses. We serve all types of customers, from freelance web professionals and digital agencies, all the way up to the largest hosting companies and online publishers in the world.

Loaded with powerful team collaboration and client management tools, the Duda platform enables users to build feature-rich, responsive websites at scale. Every Duda website is automatically optimized for lightning-fast loading and great out-of-the-box SEO. Currently, over 14 million sites have been built on the Duda platform.

For over 2 years, we weren’t able to get the data we needed with other tools…once we began to use Rookout, we were instantly able to get visibility into our Production

Sarit Pinhas
Senior Software Engineer at Duda

The Duda Debugging Challenge

Duda is the leading web design platform for agencies. They enable users to build feature-rich, responsive websites at scale.  They have over 14 million sites that have been built on their platform. 

Customization is a key part of their value proposition, but also the cause of one of their biggest debugging challenges. 

Due to the nature of their platform, a large number of widgets, versions, and use cases are created, which make it almost impossible to reproduce the issue in a dev environment.

When working in Production, Duda’s R&D team was concerned about how any small change would lead to millions of websites rendering quickly.

“For over 2 years, we couldn’t get the data we needed to debug live applications in Production with other tools”, shared Sarit Pinhas, Senior Software Engineer at Duda.  

Adopting A Live Debugger

When Duda’s developers first came across Rookout, they were skeptical about the ability to receive debug data from production, while their application was running, without stopping anything. 

Once they began to use Rookout, they could instantly get visibility into their Production environments.

Since then, Rookout has become an essential part of Duda’s production troubleshooting. 

When it comes to ensuring that their customers receive the best service and experience, speed is of the essence. 

With the use of Rookout, they have been able to achieve that by reducing their time to resolution from days to hours and fixing bugs faster.

Essential for production troubleshooting

Reduce MTTR from days to hours

Reproducing "impossible" issues

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